At the moment we ship to all EU 27 countries and Norway, UK, US and Canada.
Frequently asked questions
Where do you ship?
What payment methods can I use?
When do I get my package and where do I get it?
We deliver all orders very quickly (in general within 2-8 business days), either through DHL or your local postal service (Bring in Norway, Sweden and Denmark) –and we always ship on the same day as your order! You will receive an SMS or email notification when your parcel is ready to be picked up.
In Cyprus, Denmark, Estonia, Finland, Latvia, Lithuania, Romania, Sweden and Canada packages will mainly be delivered to pick-up points. In the other countries, packages are delivered to the customer’s home address. In both cases, customers will receive a prior notice and an arrival notice (most usually via SMS and/or email).
If I'm not satisfied with the product, can I return it free?
Thanks to our premium quality products, helpful product descriptions and videos, readily available customer service chat, fast deliveries and responsible operations, more than 99% of our customers are happy with their products. Our return rate is less than 1%, meaning that our parcels mostly only travel one way in spreading the joy of dog sports.
But if have ordered the product inside EU you are not happy with it you can return them free of charge (within 14 days and when the goods are returned according to our instructions).
Norway and other non-EU countries make an exception to our free return policy: because non-EU countries have no return contracts with the Finnish postal service, customers outside EU must unfortunately cover the cost of returns themselves.
How do I return the product?
Read the instructions here
Do I need to pay taxes if I order to Norway?
No, our prices already include the taxes. For orders from EU countries, prices include VAT at the rate applicable in your country which we report and pay. For orders from Norway, prices include Norwegian VAT which we report and pay for the Norwegian Tax Administration (our VOEC number is 2071495).
Do I need to pay taxes if I order to US, Canada or UK?
Yes, because product prices do not include taxes if you order to other than EU countries or Norway.
For orders from EU countries and Norway, prices include VAT. For orders from other non-EU countries, prices do not include VAT, and customers must pay any liable tax or duty themselves at customs clearance in accordance with the taxation and customs clearance rules of their country.
Where can I find customer reviews of your products?
You can find customer reviews in our online store, on each product page.
Or you can search for customer experiences on Instagram:
- ProPack bags and backpacks: #MyProPack, #propakki (FI) & #propakkisportti (FI)
- Dog jackets: #ProWarmer, #SportWarmerJacket, #propalttoo (FI), #sporttipalttoo (FI)
- Sportswear: #SportTrainerJacket, #ProTrainerVest, #sporttitreenari (FI), #protreenari (FI)
- On our Instagram page you can find a highlight of #MyProPack where we have collected posts and stories about our products
I have a question about the product, how can I contact you?
You can reach us through our chat almost anytime, but for the fastest replies, contact us between 9 am and 7 pm (+2 GMT). You’ll find the chat icon in the bottom right corner of the screen. We are always happy to help you with any questions, and we like to handle any problems or complaints instantly because we want our products to bring you joy – and nothing but joy. Our customer service is excellent!
Where are the products made?
All our #JoyOfDogSports products are 100% handmade in Finland. SportsK9 is a small Finnish business whose mission is to bring joy to dog sports lovers by designing innovative dog sports products. When you buy our products, you also help support small local businesses.
